Frequently asked questions

Everything is in stock in Amsterdam. Order on a weekday before 16:00 and it ships the same day; in the Netherlands it usually arrives the next working day, with track & trace.

Shipping within the Netherlands is free. For other countries, see the shipping policy for rates, or email us via the contact page.

Yes. As soon as the parcel has shipped you receive an email with the track & trace code.

First check the track & trace email to see where the parcel is. If something is wrong, call us on +31 20 793 7013 (weekdays 9:00 to 17:00) or email via the contact page with your order number. We'll look into it right away.

Yes. You have 30 days to decide from the day you receive the parcel. You get the full purchase amount back, even if it was a gift. You pay the return shipping.

Email us via the contact page with your order number and we'll send you the return instructions. As soon as the parcel arrives with us, we refund the amount within 14 days at the latest, using the payment method you paid with.

10 years on the Prestigio line and 5 years on Avanza, on material and manufacturing defects. If something breaks under normal use, we replace it.

Email a photo of the product and your order number via the contact page. In the case of a material or manufacturing defect, we replace the product. Wear from normal use, drops, or the dishwasher for wooden products are not covered.

Yes. The warranty is on the product. Ask the giver for the order number or the confirmation email; the purchase date is on there.

The same stainless steel and the same mirror-polished bolster. Prestigio has a solid hardwood handle, comes in a wooden gift box and has a 10-year warranty. Avanza has a dishwasher-safe ABS handle, comes in a black gift box and has a 5-year warranty.

Avanza cutlery, yes. Prestigio, no: solid wood and the dishwasher don't mix. The Avanza wine set doesn't go in the dishwasher either, because the corkscrew and the stoppers are made of real wood.

Rinse, dry immediately and don't let it soak. A drop of olive oil or wood oil on the handle now and then keeps the grain deep in colour. That's how solid wood lasts for decades.

Solid wood is a natural material: the grain and colour differ from piece to piece. That makes every product unique. If you don't like it, the 30 days to decide simply apply.

Six pieces in a black gift box: the Prestigio double-hinge corkscrew, two bottle stoppers with wooden tops, a pourer, a vacuum stopper and a stainless steel cooling rod.

Yes. Stainless steel with a solid, mirror-polished bolster. Wash and dry after use and it keeps its shine.

Vita Vinci designs and has its products made in China to its own specifications, with checks on materials and finish. We prefer to say that up front. That is also why we offer 30 days to decide and a multi-year warranty.

Yes, always. Prestigio in a wooden box, Avanza in a black box with clasp. No wrapping paper needed: the box is the gift.

Yes. Enter a different delivery address at checkout. The parcel ships in a plain outer box.

That's possible within the 30 days to decide. The recipient emails us via the contact page with the order number, and we arrange the exchange or the refund with the buyer.

With iDEAL, Apple Pay, Klarna, PayPal and credit card.

Klarna is listed as a payment method at checkout. There you'll see which Klarna options are available for your order.

You receive an order confirmation by email straight after ordering. We send an invoice in a company name on request; email us via the contact page.

Yes. ESSIM B.V. has imported and sold Vita Vinci to shops and webshops across Europe since 2011. Email us via the contact page for trade prices and larger quantities.