Return policy

30-day cooling-off period: not satisfied? You have 30 days to return your order for a full refund.
Return costs: return shipping is at your own expense, unless the product is defective or was delivered incorrectly.

You are buying from ESSIM B.V., the seller behind this store. We want you to be happy with your purchase. If you are not, you can return it under the statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from your order within 14 days without giving any reason. The period expires 14 days after the day on which you, or a person designated by you, take possession of the product.

To exercise your right of withdrawal, notify us within those 14 days by means of a clear statement by e-mail to help@essim.nl, quoting your order number. You may use the model withdrawal form for this, but you are not obliged to.

After notifying us, you have another 14 days to send the product back.

We extend this to 30 days - how does it work?

  1. Send an e-mail to help@essim.nl with your order number and let us know you would like to return your order.
  2. You will receive return instructions within 2 working days.
  3. Send the product back within 30 days of your notification, in the original packaging where possible.
  4. You will receive the full purchase amount back, including the standard shipping costs of the original delivery.

Condition of the product

You may unpack and inspect the product as you would in a shop. If the product has lost value due to handling that goes beyond what is necessary to establish its nature and functioning, we may deduct that loss of value from your refund.

Refund

We will refund you within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the product back, or until you have provided proof that you have sent it back. Refunds are made using the same payment method you used to pay.

Return costs

The costs of returning the product are for your account, unless the product is defective or was delivered incorrectly. In that case we cover the return costs.

Questions? E-mail us at help@essim.nl.